At Casual Print Dress Sales, we want you to love your vibrant printed dresses as much as we do. If you’re not completely satisfied with your purchase, our hassle-free returns policy makes it easy to exchange or return items within 15 days of delivery.

Our Style Promise

We specialize in casual, ethnic, vintage, and plus-size printed dresses that celebrate individuality. While we carefully curate our collection of shirt dresses, sweatshirt dresses, maxi dresses and more, we understand that sometimes a dress might not be the perfect fit or match your expectations.

Eligibility for Returns & Exchanges

  • Items must be returned within 15 days of delivery
  • Dresses must be unworn, unwashed, and in original condition with tags attached
  • Original proof of purchase required

Non-Returnable Items

For hygiene reasons, we cannot accept returns on the following items:

  • Tank Dresses (due to close-to-skin wear)
  • Any items without original tags or showing signs of wear

How to Initiate a Return or Exchange

  1. Contact our customer service within 15 days of receiving your order by emailing [email protected] with your order number and details about the item(s) you wish to return or exchange.
  2. Wait for approval – Our Phoenix-based support team will respond within 1-2 business days with return authorization and instructions.
  3. Package your return – Securely pack the item(s) in the original packaging if possible, including all tags.
  4. Ship your return – Send the package to our return center using a trackable shipping method. The return shipping cost is the customer’s responsibility unless the return is due to our error.

Return Shipping Options

You may choose any carrier for returns, but we recommend using:

  • Standard Return: DHL or FedEx (typically 10-15 days)
  • Economy Return: EMS (typically 15-25 days)

Refund Process

  • Refunds will be processed within 3-5 business days after we receive and inspect your return
  • Your refund will be credited to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Original shipping fees are non-refundable
  • For exchanges, we’ll ship your new item once we receive the return

Return Request Template

Use this template when emailing your return request:

Subject: Return Request for Order #[Your Order Number] Dear Casual Print Dress Sales Team, I would like to request a return/exchange for my recent order (#[Your Order Number]). Below are the details: Item Name: [Dress Name/Description] Size: [Size] Color/Print: [Details] Reason for Return: [Fit, Color, Style, etc.] Please let me know the next steps for processing this return. I’ve reviewed the return policy and confirm the item is unworn with tags attached. Best regards, [Your Full Name] [Your Email Address] [Your Contact Number]

Our Global Returns

While we ship worldwide (excluding some remote areas), return shipping costs vary by location. International customers may be responsible for customs duties on returned items. Contact us for specific guidance about returns from your country.

Damaged or Incorrect Items

If you received a damaged, defective, or incorrect item, please contact us immediately at [email protected] with photos of the issue. We’ll arrange a free return and expedite your replacement or refund.

Questions?

Our friendly customer service team is happy to help with any questions about returns or exchanges. Reach us at:

Email: [email protected]
Mail: Casual Print Dress Sales, 3408 East Avenue, Phoenix, US 85040